2 emails getting triggered for every Analytics/Analytics job run

[Bhargav]

Hi Team,

We have a requirement to send emails to the users with proper data in tabular form. We have configured analytics for that and attached the  email template in Analytics. Once we run the Analytics or Analytics job, for every trigger it's sending 2 emails. It should send only one email for each trigger.

What might be the issue and how can we overcome this?

Can someone help me on this?

Thanks,

Bhargav.

[Dhruv_Sharma]

Could you please share more information like error message in logs. 

[rushikeshvartak]

does report is scheduled ?

[Bhargav]

Hi Rushikesh,

It's not scheduled. Just we ran the analytics/analytics job.

Thanks,

Bhargav.

[Manu269]

Can you share the email templates being used/

[Dhruv_Sharma]

Hi @Bhargav , Could you please raise an FD ticket and support team will look into it.

Regards,

Dhruv

[naveenss]

Hi @Bhargav have you enabled the option "Group emails by username" under the analytics global configurations?

[Dhruv_Sharma]

Hi @Bhargav , Could you please confirm if the above suggestions helped resolve the issue. If issue is still open, please raise a support ticket and team will take it further.