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Email is not triggering on Task Creation

IGAQ
Regular Contributor
Regular Contributor

‎09/26/2024 08:04 PM

Hello All,
We have requirement  to send an email upon pending task 'creation' due to manual provisioning/fulfillment.
We configured at end point level to achieve this please find below but its not triggering email.
 
IGAQ_0-1727406044958.png

any inputs ?

 
Thanks,
sb
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7 REPLIES 7

NM
Honored Contributor II
Honored Contributor II

‎09/26/2024 09:14 PM

Hi @IGAQ share email template

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IGAQ
Regular Contributor
Regular Contributor
In response to NM

‎09/30/2024 08:59 AM

Hi @NM please find below 

IGAQ_0-1727711977319.png

 

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rushikeshvartak
All-Star
All-Star

‎09/27/2024 03:06 AM

  • What is your task type ?
  • are you using entitlementsOnly under security system?
  • Please share logs in text file

Regards,
Rushikesh Vartak
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IGAQ
Regular Contributor
Regular Contributor
In response to rushikeshvartak

‎09/30/2024 09:02 AM

PFB,

  • What is your task type ? - New Account
  • are you using entitlementsOnly under security system? - No , its blank
  • Please share logs in text file - attached.
Preview file
19 KB
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Manu269
All-Star
All-Star

‎09/29/2024 11:52 PM

@IGAQ is SMTP working?

Variables used in email templates?

Regards
Manish Kumar
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IGAQ
Regular Contributor
Regular Contributor
In response to Manu269

‎09/30/2024 09:03 AM

Hi @Manu269 No variables used its a static line in body.

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Raghu
All-Star
All-Star

‎09/30/2024 03:56 AM - edited ‎09/30/2024 03:57 AM

@IGAQ 

Map blank email template and check it


Thanks,
Raghu
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