Saviynt Forums

Bhargav · ‎09/11/2023

Hi Team,

We have a requirement to send emails to the users with proper data in tabular form. We have configured analytics for that and attached the email template in Analytics. Once we run the Analytics or Analytics job, for every trigger it's sending 2 emails. It should send only one email for each trigger.

What might be the issue and how can we overcome this?

Can someone help me on this?

Thanks,

Bhargav.

Dhruv_S · ‎09/11/2023

Could you please share more information like error message in logs.

rushikeshvartak · ‎09/11/2023

does report is scheduled ?

Regards,
Rushikesh Vartak
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Bhargav · ‎09/11/2023

Hi Rushikesh,

It's not scheduled. Just we ran the analytics/analytics job.

Thanks,

Bhargav.

Manu269 · ‎09/12/2023

Can you share the email templates being used/

Regards
Manish Kumar
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Dhruv_S · ‎09/28/2023

Hi @Bhargav , Could you please raise an FD ticket and support team will look into it.

Regards,

Dhruv

naveenss · ‎09/29/2023

Hi @Bhargav have you enabled the option "Group emails by username" under the analytics global configurations?

Regards,
Naveen Sakleshpur
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Dhruv_S · ‎10/03/2023

Hi @Bhargav , Could you please confirm if the above suggestions helped resolve the issue. If issue is still open, please raise a support ticket and team will take it further.

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2 emails getting triggered for every Analytics/Analytics job run