Saviynt Forums

gabe_ung · 10/03/2023

Hi Team,We have a use case to raise two (2) ServiceNow tickets to remove access card and remove user account upon termination of a user. This is achieve by configuring ServiceNow as a Ticketing System.However, once a user's status is 'Inactive' in S...

gabe_ung · 10/03/2023

Hi Team,We are unable to configure the Saviynt App for ServiceNow to display options to remove access. Please see the screenshot below for your reference.We can add access, albeit this fails intermittently, but unable to configure the Saviynt App fo...

gabe_ung · 09/08/2023

Hi Team,I'm trying to configure SNow as a ticketing system that require two api calls. First call to create the order and the second call to submit the order.I wrote the JSON using the example from the Developers Handbook (saviyntcloud.com) Example...

gabe_ung · 08/28/2023

Hi Team,I've configured the Connection for ServiceNow as a Managed Application as per documentation: ServiceNow as a Managed Application (saviyntcloud.com)I've mapped custom attributes for the CreateAccountJSON. When I raise an access request in Sav...

gabe_ung · 07/10/2023

I'm trying to set up Splunk integration. I've created the analytic record and created the siem-sid user with the required permissions as per the documentation.https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter20-EIC-Integration...

gabe_ung · 10/10/2023

Hi @saikanumuri,The ServiceNow team just upgraded to Vancouver, we have reinstalled the Saviynt App in the DEV environment. All access request options are available to us.Regards,Gabe

gabe_ung · 10/03/2023

Hi Manu269,Thank you for replying.What I understand is I need to configure the TicketStatusJSON and CreateTicketJSON in the ServiceNow connection rather than use the ServiceNow as a Ticketing System connection?Regards,Gabe

gabe_ung · 09/25/2023

Hi @Alex,To clarify Darshanjain's point about checking the 'Save Data' checkbox. By checking the 'Save Data' checkbox saves the analytic to the database which creates your analytic as v2 or an elasticsearch analytic which is what you need.I feel that...

gabe_ung · 09/14/2023

Hi @sudeshjaiswal,Thank you for replying.I think I found the issue, when I hard code the user sys_id I am able to generate a ticket and submit the order.This means the way I am trying to get the user sys_id (${userAccount.get('ServiceNow').accountID}...

gabe_ung · 09/05/2023

We figured it out. We needed to also map the customproperties in the ImportAccountEntJSON so they display in the UIWhen creating a new user or updating existing user the custom fields needs to be populated with values for them to display in SNow.

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Raising a ServiceNow ticket when a user's status is 'Inactive'

Saviynt App for ServiceNow unable to remove access

Multiple API call for CreateTicketJSON for ServiceNow as a Ticketing System

Custom Attribute Mapping - ServiceNow CreateAccountJSON

Invoking fetchRuntimeControlsDataV2

Re: Saviynt App for ServiceNow unable to remove access

Re: Raising a ServiceNow ticket when a user's status is 'Inactive'

Re: fetchRuntimeControlsDataV2 is not returning control results via API call but refreshing in contr

Re: Multiple API call for CreateTicketJSON for ServiceNow as a Ticketing System

Re: Custom Attribute Mapping - ServiceNow CreateAccountJSON

Re: Custom Attribute Mapping - ServiceNow CreateAc...