Custom Attribute Mapping - ServiceNow CreateAccountJSON

[gabe_ung]

Hi Team,

I've configured the Connection for ServiceNow as a Managed Application as per documentation: ServiceNow as a Managed Application (saviyntcloud.com)

I've mapped custom attributes for the CreateAccountJSON.  When I raise an access request in Saviynt to create an account in SNow - the account, provisions, but isn't created with the custom attributes - that were mapped in the JSON.

And feedback of where I could have gone wrong would be greatly appreciated.  Thank you.

For your reference please see attached text file.

[nimitdave]

@gabe_ung , you can use below in configjson for getting more logs:

{
"showLogs": true
}

and then look for Calling Webservice Url - in logs, this will give the actual call made to SNOW and see which custom properties did not evaluate.

Also try as below:

${user?.customproperty12}

[gabe_ung]

@nimitdave , I can see the calls mad to SNow but I don't see any custom properties mapped.

[gabe_ung]

We are intermittently receiving "User Not Authenticated" error message when we try to provision.  

Anyone in the community encountered this before, if so, how was it rectified?

[gabe_ung · Accepted solution]

We figured it out.  

1. We needed to also map the customproperties in the ImportAccountEntJSON so they display in the UI
2. When creating a new user or updating existing user the custom fields needs to be populated with values for them to display in SNow.