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Saviynt App for ServiceNow unable to remove access

gabe_ung
New Contributor III
New Contributor III

Hi Team,

We are unable to configure the Saviynt App for ServiceNow to display options to remove access.  Please see the screenshot below for your reference.

gabe_ung_0-1696373520864.png

We can add access, albeit this fails intermittently, but unable to configure the Saviynt App for ServiceNow to display the option to remove access as displayed in the screenshot above.

Anyone experienced the above issue with the Saviynt App and have a solution?

Regards,

Gabe

2 REPLIES 2

saikanumuri
Saviynt Employee
Saviynt Employee

Hi @gabe_ung 

Thanks for reaching out.

Can you please confirm if you are still facing this issue? If so, I would suggest reinstalling the app with admin privileges if there is no customization present.

gabe_ung
New Contributor III
New Contributor III

Hi @saikanumuri,

The ServiceNow team just upgraded to Vancouver, we have reinstalled the Saviynt App in the DEV environment.  All access request options are available to us.

Regards,

Gabe