User is receiving "Credential.Checkout.Failed" error while trying to view the credentials

[Dheeraj_Reddy]

Hello Everyone

One of the users is receiving the below attached error message while accessing one of the endpoint. trying to see why this is happening while the rest of the users are able to access the secret credentials.

Any response is appreciated.

[Saathvik]

Are you saying others able to access the credentials of same account? not just this user?

If not then then I feel something wrong with account

[Dheeraj_Reddy]

Did some additional troubleshooting, I am getting 500 error for this user while accessing the secret credentials. I need to add some permission for this user but not sure about the required permissions, and this is happening to the Endpoint and all users.

[NageshK]

@Dheeraj_Reddy It does not look like permission issue. App is failing while trying to retrieve credentials. How were the credentials vaulted? Was a bootstrap job run on the endpoint?

[Dheeraj_Reddy · Accepted solution]

The accounts are uploaded through a feed file and the credentials are set through the "Change service account" page. I found the issue that the endpoint instance type value need to be updated for the 1st time and this was causing the issue.