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Receive email for Enterprise Role Assignement - FAILS

savoiejp
New Contributor
New Contributor

We try to get an email when an Enterprise Role is assigned. 
We use the Global Config Role Owner Assignment Template field

We tried : 
${owner.email}
${assignee.email} <-- fails goes to the Manager instead of Role Owner 
${roleOwner.email} - ${roleowner.email}   <-- no email is sent 
${users.email}

What is the good variable ?
Role Ownership assignment email Template - Saviynt Forums - 61998
This post is also looking for a working solution

5 REPLIES 5

rushikeshvartak
All-Star
All-Star

Only below variables are exposed.

owner = 109655
ownerrank = 1
roles = Dummy15
ownermanager = 3778

rushikeshvartak_0-1712889702377.png

 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

mb1
New Contributor
New Contributor

Hi Rushikesh,

The requirement is to be able to send a notification to the role owner. we also tried the owner variable, and it was not sent to the roleowner.

${owner.email} works


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

We tried it (listed as the variables tried in my post) and it did not work. 

Any requirement other than the variable? Populate any table with cross data ?

No its not supported raise idea ticket

its working in v23.6 till v24.4

 

rushikeshvartak_3-1712967234964.png

 

 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.