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Bulk Upload Multi User Request not working

ssharma907
New Contributor
New Contributor

Hi Team,

We are trying to submit bulk request in Saviynt.
When we are uploading the file, we are getting notification that file is uploaded, background job has been started but no job is started, no request got created after uploading the file.
WF- in GC the workflow is attached.
Email template is also attached but not receiving any email after uploading the file. 
Nothing related to this is found in the logs.
we are at 24.2 version - but it's not working in 23.11(our PROD environment)

ssharma907_0-1712840385272.png

It was working earlier..

[This message has been edited by moderator to mask url]

5 REPLIES 5

rushikeshvartak
All-Star
All-Star

Please share import file. Also check if background job running


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

No  job is not running,
it was working till Monday, nothing has been changed since then. 
Job is  not running,
email are not being sent out
Request are not getting created
Downloaded the validation sheet of the uploaded file as well no error in the sheet, validation column is blank.

Also- it's not working in PROD and DEV both, both environment versions are different. 
How can it stop working in both the environment as the same time,
both the environment having same problem, job is not running after uploading the file.

Does other emails are getting sent . Please send logs file


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Please remove hyperlinks from role name 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Manu269
All-Star
All-Star

@ssharma907 share the WF and Email Templates attributes?

Regards
Manish Kumar
If the response answered your query, please Accept As Solution and Kudos
.