Hi Experts ,
I created one workflow like the below :
so what's happening right now if i request entitlement b and account a , it is creating 2 request id for the same . I mean the approver has to approver 2 times for this request one for account and another for entitlement
I want that only one request should get created for one endpoint and entitlement .
Does 2 request are created 1 for account and another for entitlement ?
What is end requirement you want to achieve ? Please share request screenshot and confirm what are values of endpoint cp45 & ent cp 40
Yes , it is getting raised1 for account and another for entitlement . The endgoal is to have one request with child entries inside .
The value of cp45 or cp40 decides the level of workflow here 2 level , 3 level or autoapprove .