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Workflow creating 2 Requests

AJ23494
New Contributor II
New Contributor II

Hi Experts , 

I created one workflow like the below : 

AJ23494_0-1701705726167.png

AJ23494_1-1701705751346.png

 

so what's happening right now if i request entitlement b and account a , it is creating 2 request id for the same . I mean the approver has to approver 2 times for this request one for account and another for entitlement 

I want that only one request should get created for one endpoint and entitlement . 

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

Does 2 request are created 1 for account and another for entitlement ?

What is end requirement you want to achieve ? Please share request screenshot and confirm what are values of endpoint cp45 & ent cp 40


Regards,
Rushikesh Vartak
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AJ23494
New Contributor II
New Contributor II

Yes , it is getting raised1 for account and another for entitlement . The endgoal is to have one request with child entries inside . 
The value of cp45 or cp40 decides the level of workflow here 2 level , 3 level or autoapprove .

AJ23494
New Contributor II
New Contributor II

The user should see the parent request and inside he should see the embedded add access request to approve or reject in one go.