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10/23/2024 01:29 PM
Hi Team,
When we launch the Role Owner campaign, users are not being included in the campaign, despite being active for that role.
We are using the following conditions in our queries:
Role Query: AND ro.rolekey.customproperty1 = 'Include'
Users Query: Statuskey = '1'
Accounts Query: status = '1'
Entitlements Query: Status = '1'
Could you please let us know if we are missing anything crucial for including users in the campaign for the role?
Thanks,
Gopinath
10/23/2024 05:53 PM
Share some sample user screenshots who are missing showing status of each of them