User Update Rule from from API call

[sabthamis]

Hi Everyone,

We have a requirement to re-generate the email and systemusername when firstname or lastname is updated. So here I have configured 2 rules.

First rule will trigger when user's firstname or lastname is updated and by SAV4SAV connection i m setting the systemusername & email as null which is working and Saviynt is generating the new systemusername by the Global config. In the second rule i have created with Option as trigger when user is updated from API call and in conditions i mentioned as when systemusername is updated and email is updated and action i selected to Generate email.

The issue is the mail is not generating.  Wanted to know if this is a bug in 24.4 because i have seen few post on the same or Am i missing some configuration on the same. I have the Email logic in the global configuration which is working fine.

Thanks.

[NM]

@sabthamis how are you then setting the systemusername? Because generate email will only generate email.

[sabthamis]

Yes.my issue is with email generation only email is not generating.

https://forums.saviynt.com/t5/community-knowledge-base/how-do-we-regenerate-email-id-s-when-there-is...

[NM]

@sabthamis yes that is what I am asking to debug the scenario.. how are you regenerating systemusername? Once you make the field blank.. can't you use the same approach for email?

[sabthamis]

@NM  yes it s not generating email when i make as blank since we have OOTB option to generate email ..tried that as well its not working ..

[NM]

@sabthamis why not use the same process which you are using to generate systemusername?

[sabthamis]

I mentioned above making email null is not working its not regenerating the email

[sabthamis · Accepted solution]

@NM  I was able to fix it. Disabling below configs in global settings resolved the issue.