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User Is not Disabling via User Update Rules

snehaadumalli
New Contributor
New Contributor

Hi Team,

We are trying to disable user using user update rules and rule triggered on the change but user is not disabled/Inactive 

snehaadumalli_0-1680114866268.png

We have checked the logs but did not find any error on that.

As per below document 
Creating User Update Rules (saviyntcloud.com)

snehaadumalli_1-1680115289502.png

 

 

6 REPLIES 6

SB
Saviynt Employee
Saviynt Employee

Can you check if there were any tasks (remove account/access) generated for the user after the user update rule was triggered . Also do you see the status of user in Saviynt as Active or Inactive.


Regards,
Sahil

SugandhaVarma
New Contributor
New Contributor

Thank you Sahil for your reply, Status of the user remained unchanged, the user is still Active. Even though it was evaluated by the rule.

SB
Saviynt Employee
Saviynt Employee

Can you share the screenshot of the User Update rule you have created (Action section)


Regards,
Sahil

SugandhaVarma
New Contributor
New Contributor

@SB please find the attached screenshot:

SugandhaVarma_0-1680183205602.png

 

Can you please provide the logs for this action. Please capture log(ECM/ECM-WORKER) immediately after you update the user's CP10. Also, could you please check if user is having any associated account or not.

dgandhi
All-Star
All-Star

Hi,

How is the users CP10 updated? Is it via UI or CSV or via import or via API. Can you check below config?

dgandhi_0-1681522226849.png

Thanks

Thanks,
Devang Gandhi
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