Trigger different emails for Connected and DisconnectedApps

[sundas7]

Hi Experts,

We have few Connected and Disconnected Apps.We would like to trigger separate emails for them( with minor variation in wordings/links in body of the email).

Among the disconnected apps, there is one app which would also require separate email.

So 

1. EmailTemplate1--For all ConnectedApps

2.EmailTemplate2--For all Disconnected Apps except one app

3. EmailTemplate3: For that one exceptional app.

Should we achieve them via if conditions in Email template or should we trigger them via WF?

I tried via if conditions in email template for one app, but it does not seem to work.

<% if((endpoint.toString().contains('App1 Name'){print "${manager?.email},${user.email}"}%>

Thanks

Shyam

[nimitdave]

At what point of request you want this email to be triggered.?

If its for task creation then you can have it for each app. 1 template for all connected and 1 for disconnected.

If in wf you can have 2 templated as above and use the same in respective connected and disconnected wfs.

[dgandhi]

What is the error?

Thanks

[sundas7]

Hi Nimit , 

Thanks for the immediate response.  We are looking to trigger for every ARS based requests for these apps.  We currently see ( in PROD) ,just one WF being attached to 99% of these apps ( Security System:Access Add Workflow & Access Remove Workflow).

Hence, I am trying to test using the same WF in NON Prod.

So should we attach IF-else blocks before "Grant Access" block to check for these endpoint/apps OR setting the conditions in To field in email templates should be a better option? or any other approach be followed?

@dgandhi , thanks Devang,

In Non Prod,I tried to check the logs but could not find anything specific,but after I removed the below from email, I can see email triggered for one app. 

<% if((endpoint.toString().contains('App1 Name'){print "${manager?.email},${user.email}"}%>

Thanks

Shyam

[nimitdave]

Please try as below

<% if ((task?.tasktype == 3) && (task?.endpoint?.endpointname?.equals('Helloword'))) print "${manager.username}"" else print "${user.email}" %>

In the grant access block task is already created so use as above.