[TicketStatusJSON] - disContinueStatusValue attribute not working

[falberti]

Hi all,

We developed a REST connector to integrate a custom ticketing system for the ARS request management of customer applications. 

For the development we followed the documentation at link : Developers Handbook (saviyntcloud.com), creating the connection and populating the attributes how described in the documentation; however, when we try to add the following snippet of code in order to achieve the discontinuation of a task in the TicketStatusJSON parameter, nothing happens and the task remains pending.

  "disContinueStatusValue": [
        "Closed Incomplete"
      ],

Do you have any suggestions on how to fix it?

@FCaremoli @JustSalva 

[rushikeshvartak]

What is error in logs ?

[falberti]

There is no error logs , it's just the behavior that doesn't work as described in documentation.

[rushikeshvartak]

{
"call": [
{
"name": "call1",
"connection": "userAuth",
"url": "URL",
"httpMethod": "POST",
"httpParams":"{\"ServiceName\":\"SR_GetSRDetailsAndChangeHistory\",\"objCommonParameters\":{\"_ProxyDetails\":{\"Password\":\"\",\"UserName\":\"\",\"ProxyID\":0,\"ReturnType\":\"JSON\",\"OrgID\":1},\"SrTicket_No\":${ticketID}}}",
"httpContentType": "application/json",
"ticketStatusPath": "OutputObject.SRDetails.TicketDetails[0].Status",
"ticketStatusValue": ["Closed Complete", "CLOSED COMPLETE", "closed complete", "Resolved", "RESOLVED", "resolved","Closed", "CLOSED", "closed", "CANCELLED", "Cancelled"],
      
"disContinueStatusValue": [ "Closed Incomplete","closed incomplete" ,"CLOSED INCOMPLETE","Closed Skipped","closed skipped" ,"CLOSED SKIPPED"],
"successResponses": [
{}
]
}
]
}

[falberti]

It still doesn't work. Any other suggestions?