Hi Expert,
I am facing an issue while integrating ServiceNow as a ticketing tool, when I process the task it shows pending provision and the ticket is getting created in servicenow, but the task is not processing to complete, if I manually close the ticket from ServiceNow side and again run the prov job still it is not changing the status, showing errorr. Here are the below details of the json and error message.
connection:
{
"authentications": {
"userAuth": {
"authType": "oauth2",
"httpHeaders": {
"contentType": "application/x-www-form-urlencoded"
},
"httpContentType": "application/x-www-form-urlencoded",
"authError": ["InvalidAuthenticationToken"],
"url": "https://dev167564.service-now.com/oauth_token.do",
"httpMethod": "POST",
"contentType": "application/x-www-form-urlencoded",
"errorPath": "errors.type",
"maxRefreshTryCount": 5,
"tokenResponsePath": "access_token",
"tokenType": "Bearer",
"accessToken": "Bearer abcd",
"httpParams": {
"grant_type": "password",
"client_id": "0e863086af5a2110c1fd6a2f581603f1",
"client_secret":"tCNmwrka*9",
"username":"admin",
"password":"dlA-A%hHS35m"
},
"retryFailureStatusCode": [401, 403]
}
}
}
===================
create ticket json
{
"call": [{
"name": "call1",
"connection": "userAuth",
"url": "https://dev167564.service-now.com/api/now/table/incident",
"httpMethod": "POST",
"httpParams": "{\"u_caller\":\"Naren Mon\",\"u_short_description\":\"need it somethingsdf\",\"u_state\":\"New\",\"u_urgency\":\"Medium\"}",
"httpParams": "{\"bp_id\":\"Naren Mon\",\"u_short_description\":\"need it somethingsdf\",\"u_state\":\"New\",\"u_urgency\":\"Medium\"}",
"httpHeaders": {
"Content-Type":"application/json",
"Accept":"application/json",
"Authorization":"${access_token}"
},
"httpContentType": "application/raw",
"ticketidPath":"result.number",
"ticketStatusPath":"result.state",
"ticketStatusValue": ["open","OPEN","Open"],
"successResponses": {
"200": "User Created Successfuly",
"201": "User Created Successfuly",
"204": "User Created Successfuly",
"205": "User Created Successfuly"
},
"unsuccessResponses": {
"400": "Create Account Failed",
"401": "Create Account Failed",
"404": "Create Account Failed",
"405": "Create Account Failed",
"500": "Create Account Failed",
"502": "Create Account Failed"
}
}]
}
=====================
TicketStatusJSON:
{
"call": [
{
"name": "call1",
"connection": "userAuth",
"url": "https://dev167564.service-now.com/api/now/table/incident?sysparm_query=number{ticketID}&sysparm_limi...",
"httpMethod": "GET",
"httpHeaders": {
"Authorization": "${access_token}",
"Content-Type":"application/json",
},
"httpContentType": "application/raw",
"ticketStatusPath":"result[0].state",
"ticketStatusValue": ["closed","CLOSED","Closed"],
"disContinueStatusValue": [ "Closed Incomplete","closed incomplete" ,"CLOSED INCOMPLETE"],
"successResponses": [
{}
]
}
]
}
