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ARS request end date issue

NM
Valued Contributor
Valued Contributor

Hi Team,

We have encountered an issue while provisioning ARS request end date to application end.

so whenever we are selecting any time between 11PM to 4AM next day(Checked till 4AM), it is picking previous day.

Case 1

selected date 30th at 2AM in ARS, what we see in logs is - endDateTime:2024-04-29T08:30:00Z 

Case 2 

selected date 30th at 2AM in ARS, what we see in logs is -  endDateTime:2024-04-29T08:00:00Z

what we suspect once we select 1PM on 30TH after which it starts picking 30th as the date

Case 3

selected date 29th at 10PM in ARS, what we see in logs is - endDateTime:2024-04-29T12:00:00Z

selected date 29th at 11PM in ARS, what we see in logs is - endDateTime:2024-04-29T01:00:00Z

In my opinion for 11pm it should be 13 if 10 is 12, which is not happening.

Has anyone encountered the same issue? it is an urgent thing for us.

Thanks

12 REPLIES 12

rushikeshvartak
All-Star
All-Star

Did you configured 12/24 hrs in global config 


Regards,
Rushikesh Vartak
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NM
Valued Contributor
Valued Contributor

Hi @rushikeshvartak , I have been looking for this configuration but couldn't find it .. could you please provide me the path ..

Thanks!!

Its seems this issue is fixed in 24.3

SS-7838

https://docs.saviyntcloud.com/bundle/Release-Notes/page/Content/v24x/Release-Notes-24-3.htm


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

NM
Valued Contributor
Valued Contributor

@rushikeshvartak, I don't think it is the same issue .. we are having this issue when user select end date and time from calendar while raising request for a entitlement.. and it picks the end date and time wrong

SS-7838 is for startdate..12/24 config where can I find it?

Did you changed timezone in global configuration 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

NM
Valued Contributor
Valued Contributor

@rushikeshvartak, we have set timezone for job to "Australia".. didn't set it recently..

NM
Valued Contributor
Valued Contributor

@rushikeshvartak, i believe you might have set start date and enddate configuration for an endpoint...have you encountered the issue??

We have not changed timezone hence issue does not occur


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

NM
Valued Contributor
Valued Contributor

@rushikeshvartak, is there a way we can remove time from calendar at the time of requesting?.. I know about the global config that will apply to all endpoint.. we want it for specific one..

This is not supported 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

NM
Valued Contributor
Valued Contributor

@rushikeshvartak, is it possible to exclude specific endpoint from enterprise role management job??

No


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.