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Task Owner always showing as "Admin"

vivekrajan1
New Contributor
New Contributor

Hi Team,

We have a requirement to show Entitlement Owners or atleast Endpoint-Owner as Task Owner.

But Task Owner always shows as "Admin" unless I change it manually via Pending Task -> Action -> Change Owner.

vivekrajan1_0-1714750239188.png

 

9 REPLIES 9

Raghu
Honored Contributor
Honored Contributor

@vivekrajan1  it will take default, if want owner need set application or endpoint level manually , then it will change task level

Raghu_0-1714750786300.png

 


Thanks,
Raghu
If this reply answered your question, Please Accept As Solution and hit Kudos.

What if there are owners in place and the task is still defaulting to Admin? 

If its connected application then owner will be always admin


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

NM
Valued Contributor
Valued Contributor

Hi @ZachThomasCBTS , that is a whole default scenario owners comes into picture via workflow which flows the request for different approvals

Saathvik
All-Star
All-Star

@vivekrajan1 : Are you talking about disconnected application or connected application? If it is connected application then it will show admin as task owner by default. Incase if it disconnected application then it takes owner from either Multi-Step Provisioning Owner or Owner field. 

Can we know what is your use case. If it is connected then why do you want to show task owner as endpoint owner?


Regards,
Saathvik
If this reply answered your question, please Accept As Solution and give Kudos to help others facing similar issue.

This is for disconnected applications. There are owners listed, however the provisioning task (the task that shows up after all approvals) is being assigned to admin. We want the owner to be assigned the task since they will be the one completing it.

@ZachThomasCBTS : Can you please assign it to Multi-Step Provisioning Owners and see?

Saathvik_0-1714760888901.png

Also make sure that Automated Provisioning is Disabled

Saathvik_1-1714760955502.png

Also are these tasks created through Request process or any automated process like user update rules, certification etc


Regards,
Saathvik
If this reply answered your question, please Accept As Solution and give Kudos to help others facing similar issue.

Thank you! Turning off Automated Provisioning at the Security System level and having Multi-Step  Provisioning Owners has resulted in provisioning tasks being assigned to the Multi-Step Provisioning Owners.

Please click the 'Accept As Solution' button on the reply (or replies) that best answered your original question.


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.