Snow Ticketing system - Assigenment group

[ankitalande]

Hii ,

I am pass the assignment group as 'IT Service Desk' . when RITM is craeted there is no assignmnet group for approval. 

I am use following httpparm

"httpParams": "{\"opened_by\":\"${if(task.requestKey!=null){com.saviynt.ecm.identitywarehouse.domain.Users.get(task?.requestedBy).customproperty1}else{'svc_syt01dev'}}\",\"requested_for\":\"${user.firstname} ${user.lastname}\",\"assignment_group\":\"IT Service Desk\",\"short_description\":\"This request has been created from Saviynt Enterprise Identity Cloud IAM system\",\"description\":\"This request has been created from Saviynt Enterprise Identity Cloud IAM system \\\nAccount Name:\\\n${task.accountName} \\\nApplication: ${task.endpoint?.displayName} \\\nEntitlements:\\\n${allEntitlementsValues} \\\nuser_displayname:${user.username} \\\nuser_email:${user.email} \\\nRequestID:${if(task.requestKey!=null){task.requestKey?.processinstanceid?.substring(task.requestKey?.processinstanceid?.indexOf('.') + 1, task.requestKey?.processinstanceid?.length())}else if(task.requestKey==null){task.id}}\",\"assigned_to\":\"${task.endpoint?.ownerkey}\"}",

Following response in pending task view comment:

":"","short_description":"This request has been created from Saviynt Enterprise Identity Cloud IAM system","correlation_display":"","delivery_task":"","work_start":"","assignment_group":{"link":"https://test.service-now.com/api/now/v1/table/sys_user_group/e91e71cd13f9d200ecacbabed144b021","value":"e91e71cd13f9d200ecacbabed144b021"},"parent_interaction":"","additional_assignee_list":"","

I have doubts regarding assignmnet group , In RITM why it is not assign to the IT Service Desk team in RITM

[naveenss]

Hi @ankitalande 

Do you mean to say, in the SNOW RITM the assignment group is not "IT Service Desk" ?

[ankitalande]

In snow IT service Desk group is Present. Is there any other syntax for assignment_Group, so that RITM assign to that Group for approval.

[naveenss]

Hi @ankitalande From the initial comments in the pending task it is assigned to the assignment group. That is the correct format. What do you see in SNOW? Is it not assigned to the group?

"assignment_group":{"link":"https://test.service-now.com/api/now/v1/table/sys_user_group/e91e71cd13f9d200ecacbabed144b021","value":"e91e71cd13f9d200ecacbabed144b021"}

[ankitalande]

I am not see the RITM is assign to the any assignmnet group in servicenow.

[rushikeshvartak]

Test same first from postman or snow rest api explorer 

[ankitalande]

In postman response, I see the Assignmnet group is populated.

[rushikeshvartak]

1. Field Visibility Settings: Check the field visibility settings in the Snow UI. It's possible that the field is hidden or restricted for certain user roles or groups. You might need to adjust the UI settings to make the field visible.

2. UI Configuration: Sometimes, UI configurations might not reflect changes made to the backend database or API. Try refreshing the UI or clearing browser cache to see if the field appears.