Servicenow provisioning (CREATE TICKET) is failing with "Error in webservice call"

[tej2099]

Hi,

we are trying to create a TICKET for New Account with Access in Servicenow. It is getting failed with below error

ecm-worker 2022-11-28T07:21:27.361+0000 {log":"2022-11-28 07:21:26 807 [quartzScheduler_Worker-2] ERROR externalws.ExternalConnectorService - Error in webservice call = null\n" stream:"stdout" time:"2022-11-28T07:21:26.80796672Z"}"

PFA for Logs, CreateTicketJSON and Tasks

Your help is highly appreciated!

[rushikeshvartak]

Does ticket is getting created ? Seems wrong ticketidPath or httpParams

Refer https://saviynt.freshdesk.com/support/solutions/articles/43000463489-servicenow-connector-guide

[tej2099]

Hi Rushikesh,

Thanks for the reply, appreciated!

We were able to create ticket through POSTMAN GET method but through Saviynt getting the ERROR mentioned in the ticket.

Tried below values for "ticketidPath", still getting the same ERROR

"ticketidPath": "result.request_number"

"ticketidPath": "result.number"

"ticketidPath": "Request Number"

Please let me know if any additional information is required

[rushikeshvartak · Accepted solution]

Share postman screenshot once ticket is created

[tej2099]

Hi Rushikesh,

The issue was resolved, there was an access issues with service account. thanks