Hi Team! I'm trying to create an request item in ServiceNow. The provisioning job was successful but the task is not being update. I checked the logs and it seems that the API were not being called at all.
Note: For createticketJSON, we are not using the sc_req_item table as we created separate endpoint. Creating ticket in Postman is working just fine. Below are the JSONs. I hardcoded most of the values if you noticed to make it simple, but its not working.
Her is the createticketJSON:
{
"call": [
{
"name": "call1",
"connection": "userAuth",
"httpMethod": "POST",
"httpParams": "{\"application\": \"${endpoint.customproperty6}\",\"requested_for\":\"$user.email\",\"short_description\":\"Test\",\"account\": \"${user.username}\",\"request_type\": \"${if(task.tasktype == 3) {return 'New Account';} else {return 'Add Access';}}\"}}",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"ticketidPath": "result.ticketNumber",
"successResponses": {
"statusCode": [
200,
201
]
}
}
]
}
Her is the TciketstatusJSON:
{
"call": [
{
"name": "call1",
"connection": "userAuth",
"httpMethod": "GET",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"ticketStatusPath": "result.state",
"ticketStatusValue": [
"Open",
"OPEN",
"open"
],
"successResponses": [
{}
]
}
]
}
