Salesforce application account import job failures due to threshold value

[PriyankaLokray]

Hi Team,

We have an issue post 5.5 SP3.13 upgrade where one of our Salesforce application account import job started failing due to Account threshold exceeded error. Upon further checking with Saviynt Support team, we were informed to increase the account threshold value for one job execution and later reduce to the default value. However, we are now unable to revert the account threshold value to its original value as the number of inactive accounts keep increasing cumulatively.

For this Salesforce application, we also see the accounts only in Active and Inactive status. Could someone please suggest or recommend any solution to avoid the account import job failure with threshold related error?

[Hsoumare]

Hi PriyankaLokray,

Could you please share your job configuration and also the ImportAccountJson + StatusthresholdConfig.

Regards
Harouna SOUMARE
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[PriyankaLokray]

@Hsoumare - There is no ImportAccountJSON in Salesforce connector. We are importing the accounts based on STATUS_THRESHOLD_CONFIG and Account_Filter_Query where we have given condition to import - below is the example criteria.

isActive=True and profile.name in (few profile names)

[rushikeshvartak]

Please use below json

{
	"statusAndThresholdConfig": {
		"accountThresholdValue": 10,
		"correlateInactiveAccounts": true,
		"deleteLinks": true
	}
}

[PriyankaLokray]

@rushikeshvartak - We are already using this config and based on this itself, I have raised concern that accountThresholdValue had to be increased and unable to revert to lower value.

[rushikeshvartak]

What is the issue with reverting the threadshold configuration?

[PriyankaLokray]

We are getting the same "Threshold exceeded error" and in logs can see more than 38000+ accounts under "No. of accounts to be deleted" section.

[rushikeshvartak]

How many total account in app vs threshold ? Does it all getting suspended?