SNOW connector- SRQ creation when target user removs all roles in SNOW connector

[JothiJayamani]

Hi Team,

We are working on a usecase to implement the below scenario in SNOW connector .

In the SRQ description/body we want to convey that the user has removed all the application roles and so the application account can be deleted at app side. This is a requirement for some salesforce apps, so we require this .

We have used this code in createticketjson but its not working 

else if(task.source == 'REQUEST' && task.requestKey?.requesttype == 2 && (allEntitlementsValues==null || allEntitlementsValues.isEmpty() || allEntitlementsValues=='') && task.tasktype==2){'Revoke Account & Access'}else if(task.source == 'REQUEST' && task.requestKey?.requesttype == 11 && (allEntitlementsValues==null || allEntitlementsValues.isEmpty() || allEntitlementsValues=='') && task.tasktype==2){'Revoke Account & Access'}

Is there any other way to implement this

Regards

Jothi

[rushikeshvartak]

Does same salesforce application instance used by multiple applications ?

[JothiJayamani]

We are creating a standard snow connector for all type of applications which will need manual provisioning using service now.

The applications can be DB based/salesforce/ or any applications whose provisioning willnot be directly managed by saviynt.

[rushikeshvartak]

Why remove account is not used?

[JothiJayamani]

Are you referring to Remove account option from ARS where the user can manually revoke when required?

Is there a possibility to identify that the users removed all roles of the app and create as a separate condition in create ticket json? for this condition we will create a separate description.

[rushikeshvartak]

If you have performed remove account from ars you will get task type = 2 and no entitlement value key