Role Removal

[mansoorahmed1]

Hi,

We have an application where  user can have only one entitlement . We have roles created for the application and added the entitlement. Now when an existing user is rasing the request for a new role (which has entitlements) it is getting provisioned successfully meaning, the existing entitlement User's account was having is being replaced by the entitlement added as part of role request . So now User is having Two roles but the users account has entitlement of only one role. This creates a mismatch in role user mapping, I have to remove the old role. How can I achieve that ?

Thank you 

[dgandhi]

Can you check if the user has any entries in account_entitlements1 table with assignedfromroles populated with the rolekey of the Role that you are trying to deprovision?

[rushikeshvartak]

Unfortunetly you can't clean up the entries from role_user_Accounts.

Role_user_Accounts must have double entries.

Try removing from Admin - Users - Roles