Saviynt Forums

Knight · ‎12/13/2023

Hi,

Revocation mail is not triggered after revocation of account/entitlement through campaign.

Any Suggestions on this.

Please find below Email configuration and logs.

TO:

<% if (task.endpoint.id==262 || task.endpoint.id==1108 || task.endpoint.id==1106) print "redacted" else print "redacted" %>

CC:

<% if (task.endpoint.id==262 || task.endpoint.id==1108 || task.endpoint.id==1106) print "redacted" else print "redacted" %>

Body:

<!DOCTYPE html> <html> <head> <title></title> </head> <body> Caller: Saviynt Incident type: Request for Service Category: User Accounts Subcategory: Saviynt Detail: Modify Account BU Requesting Service: CITG - Corporate Information Technology Group Assignment group: ${task?.endpoint?.customproperty5} Title: Account or Entitlement Revoke WorkNotes: This ticket was created as part of the revocation performed from the ${campaign?.campaignName} Employee First Name: ${user?.firstname} Employee Last Name: ${user?.lastname} Employee Number / GlobalID: ${user?.username} Application Name: ${task?.endpoint?.displayName} Account Name: ${task?.accountName} Entitlement Name:${task?.entitlement_valueKey?.entitlement_value} Request Description: Request Comments: ${task?.comments} </body> </html>

sudeshjaiswal · ‎12/14/2023

Hello @Knight,

Could you please check if task completeion email is been added at the endpoint.
PFA screenshot for reference,

Thanks.

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Rajesh-R · ‎12/14/2023

@Knight -

I hope you are trying the Revoke Notifications under Campaign Configurations.

Could you try with the following configurations:

To:
${(task?.endpoint==262 || task?.endpoint==1108 || task?.endpoint==1106)?'redacted':'redacted'}

Cc:
${(task?.endpoint==262 || task?.endpoint==1108 || task?.endpoint==1106)?'redacted':'redacted'}

Body:

<!DOCTYPE html> <html> <head> <title></title> </head> <body> Caller: Saviynt<br> <br> Incident type: Request for Service<br> <br> Category: User Accounts<br> <br> Subcategory: Saviynt<br> <br> Detail: Modify Account<br> <br> BU Requesting Service: CITG - Corporate Information Technology Group<br> <br> Assignment group: ${task?.endpoint?.customproperty5}<br> <br> Title: Account or Entitlement Revoke<br> <br> WorkNotes: This ticket was created as part of the revocation performed from the ${campaign?.campaignName}<br> <br> Employee First Name: ${users?.firstname}<br> <br> Employee Last Name: ${users?.lastname}<br> <br> Employee Number / GlobalID: ${users?.username}<br> <br> Application Name: ${task?.endpoint?.displayName}<br> <br> Account Name: ${task?.accountName}<br> <br> Entitlement Name:${task?.entitlement_valueKey?.entitlement_value}<br> <br> Request Description:<br> <br> Request Comments: ${task?.comments}<br> </body> </html>

Thanks
Rajesh Ramalingam
Saviynt India

Knight · ‎12/22/2023

Hey @Rajesh-R,

I have configured email template as you mentioned. still, revocation mails are not triggering.

rushikeshvartak · ‎12/15/2023

Where is this template attached ? Global config / endpoint level / wf level

Regards,
Rushikesh Vartak
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sk · ‎12/15/2023

@Knight : Couple of issues

To get user details you need to use users object instead of user. Please replace all user attributes with users
As per attached logs I see an issue with your SMTP, Looks like your SMTP connection is failing please validate(javax.mail.SendFailedException: Invalid Addresses; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Relaying denied )

Regards,
Saathvik
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Knight · ‎12/22/2023

Hi @sk ,

1. We are using a email distribution list. We can't use users object there.

2. We don't have problem with our smtp connection. As other mails are triggering as expected.

thanks!

sk · ‎12/22/2023

@Knight : I am talking about employee firstname, lastname and employee number details. Please use below body and see if that works

<!DOCTYPE html> <html> <head> <title></title> </head> <body> Caller: Saviynt<br> <br> Incident type: Request for Service<br> <br> Category: User Accounts<br> <br> Subcategory: Saviynt<br> <br> Detail: Modify Account<br> <br> BU Requesting Service: CITG - Corporate Information Technology Group<br> <br> Assignment group: ${task?.endpoint?.customproperty5}<br> <br> Title: Account or Entitlement Revoke<br> <br> WorkNotes: This ticket was created as part of the revocation performed from the ${campaign?.campaignName}<br> <br> Employee First Name: ${users?.firstname}<br> <br> Employee Last Name: ${users?.lastname}<br> <br> Employee Number / GlobalID: ${users?.username}<br> <br> Application Name: ${task?.endpoint?.displayName}<br> <br> Account Name: ${task?.accountName}<br> <br> Entitlement Name:${task?.entitlement_valueKey?.entitlement_value}<br> <br> Request Description:<br> <br> Request Comments: ${task?.comments}<br> </body> </html>

Regards,
Saathvik
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sudeshjaiswal · ‎01/10/2024

Helllo @Knight,

Could you please try add some dummy template, at the below config under
Create CampaignCreate Campaign-->Basic Campaign Notification-->Revoke Task Email Template
And check if the mail is getting triggered or not.

Thanks

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Revocation Email is not getting triggered