REST API reconciliation adding duplicate entries after account disable.

[arushi2403]

Hi,

We are integrating with an application using REST APIs.

We are disabling the account at target and post that when we perform a data reconciliation, the initial entry gets suspended from import service and a new inactive entry is created. This happens only when we perform a disable operation on the target.

Following is the response payload from REST API for 1 user and the import account JSON we are using:

Response Payload:

{

    "FirtstName": "Dianne",

    "LastName": "Seib",

    "MiddleName": "",

    "JobTitleInd": 0,

    "LoginCd": "DSEIB"

  }

Account Import JSON:

{
"accountParams": {
"connection": "acctAuth",
"processingType": "SequentialAndIterative",
"statusAndThresholdConfig": {
"statusColumn": "customproperty5",
"activeStatus": [
1
],
"accountThresholdValue": 500,
"correlateInactiveAccounts": true,
"inactivateAccountsNotInFile": false,
"deleteAccEntForActiveAccounts": true,
"doNotChangeIfFailed": true
},
"includeExistingInActiveAccounts": true,
"call": {
"call1": {
"callOrder": 0,
"stageNumber": 0,
"http": {
"url": "*********************",
"httpHeaders": {
"token": "${access_token}",
"Content-Type": "application/json"
},
"httpContentType": "application/json",
"httpMethod": "GET"
},
"listField": "",
"keyField": "accountID",
"statusConfig":{
"active":1,
"inactive":0
},
"colsToPropsMap": {
"accountID": "LoginCd~#~char",
"name": "LoginCd~#~char",
"customproperty1": "FirtstName~#~char",
"customproperty2": "LastName~#~char",
"customproperty3": "MiddleName~#~char",
"customproperty4": "JobTitleInd~#~char",
"customproperty5": "Active~#~char"
}
}
}
}
}

Does anyone have any suggestions why duplicate entries like the below get created.

[rushikeshvartak]

change 

"inactivateAccountsNotInFile": true,

• Specify inactivateAccountsNotInFile as true to change the status of accounts in IGA to inactive if the accounts are not in the list when the import job is triggered.

[arushi2403]

I do not want the accounts that are no longer in file to become inactive. I want them to be 'Suspended from Import Service'.

Also my question was more regarding accounts which are disabled(not deleted) from Saviynt. But when recon runs, we see 2 entries for that, one is inactive and the other 'Suspended from import Service'

[rushikeshvartak]

What is account id for both accounts  & try "correlateInactiveAccounts": true,

[arushi2403]

AccountID is mapped to LoginCd which never changes in the system and correlateInactiveAccounts": true is already set in the import JSON.

[rushikeshvartak]

Can you share data analyzer screenshot of account id of any 1 sample account