Removing account privileges without conducting a review of extended access

[Gopinath]

Hi Team,

When we initially submit a request with start and end dates to add an account to the respective group, it functions as intended. However, when we request an extension for access to the same group before the end date, the extension task is successful. The issue arises because the original request automatically removes access, without verifying if a valid extended end date is in place.

Example: 

On October 26, 2023, we submitted an initial request with an end date of October 28, 2023, which was successful. However, on October 27, we submitted a extend access request with an end date of January 10, 2024, and access was still removed by the initial request.

Could you please suggest us, do we need to make changes in the Remove Access Json or?

Thanks,

Gopinath

[Darshanjain]

Hi @Gopinath 

Can you check once extended, what is the value stored in account_entilements1 table for those Account-ent mapping to check the end date, May be it is not storing the new end date and it is getting removed.

Thanks

Darshan

[Gopinath]

Hi @Darshanjain 

Yes, it's not storing the new end date in the Account-Ent table.

I've submitted a request to update the Access End Date to November 30, 2025. However, the table continues to display the previous end date, but the task completed successfully.

Could you kindly advise us on the necessary next steps?

Thanks,

Gopinath

[rushikeshvartak]

This may be issue in v5.5 Please upgrade version to EIC and validate 

[Gopinath]

Hi Team,

Can anyone please help on this issue?

Thanks,

Gopinath

[Darshanjain · Accepted solution]

Hi @Gopinath 

Can you let us know in which version you are seeing the issue as the latest versions end date is getting updated correctly.

Thanks

Darshan

[Gopinath]

Hi @Darshanjain ,

Thanks for the inputs.

In our project, the PROD environment currently exists with version 5.5 SP.16, while the Non-Prod instance has recently been migrated and is now running version V23.11. The end date is updating as expected in the latest version. We are currently in the process of migrating the PROD environment.

Thanks for the help.

Kind Regards,

Gopinath