Raising a ServiceNow ticket when a user's status is 'Inactive'

[gabe_ung]

Hi Team,

We have a use case to raise two (2) ServiceNow tickets to remove access card and remove user account upon termination of a user.  This is achieve by configuring ServiceNow as a Ticketing System.

However, once a user's status is 'Inactive' in Saviynt EIC, we are unable to raise a ServiceNow ticket.

Anyone know a way around this?

Regards,

Gabe

[Manu269]

Hello Gabe,

Since snow is configured as a target app and for account disablement you should be able to create ticket via create ticket json.

Anyhow for user disablement there is no way to trigger ticket in snow.

[gabe_ung]

Hi Manu269,

Thank you for replying.

What I understand is I need to configure the TicketStatusJSON and CreateTicketJSON in the ServiceNow connection rather than use the ServiceNow as a Ticketing System connection?

Regards,

Gabe