Pending Tasks: "No data availble in table"

[ewalton]

We have an SAV role which is a "Read Only Role" in Saviynt. In this role, I have added the feature to allow users to view pending and completed tasks. However, users are unable to view ANY task as they are getting a message of "No data availble in table". Is this because the role is set as a "Read Only" role?

[dgandhi]

Couple of suggestion:

Can you make user as owner of any task who is present in READ_ONLY SAV role.

Once you make the user as owner and then if you login with same user having READ ONLY SAV role, are you able to see the task?

[ewalton]

Thank you for the response. I can most certainly try this. Would you happen to know if an SAV role is Read Only if this prevents a user from viewing all pending and completed tasks in a system?

[dgandhi]

Does this role have all the feature access of ROLE_ADMIN or limited features?

[ewalton]

Limited features in the role. That being said, the features to view pending and completed tasks are turned on. Thank you for your response!

[Saathvik]

Who is the task owner? Does the logged user is the owner of task? if user didn't have OOB Role_ADMIN then user can only see tasks assigned to him as long the respective role has permissions to view pending and completed tasks. 

[dgandhi]

ok, I would suggest one more thing to check, the task would be for particular connection, so in that connection just ROLE_READONLY sav role and then login with user and see the behavior 

[PremMahadikar]

Hi @ewalton ,

Instead of assigning user as owner for every endpoint. Try one more approach.

Rename your sav role to ROLE_TASKADMIN.With Home, pending and comleted feature access, you should able to see the all the tasks.

If this helps your question, please consider selecting Accept As Solution and hit Kudos

[rushikeshvartak · Accepted solution]

In order to see pending and completed tasks for application below is considered 

• person should be owner of task or part of user group owner
• owner is defined on endpoint owner level.

• if person is not owner then tasks will not be visible except below conditions 
• user have ROLE_ADMIN 
• user have ROLE_TASKADMIN role ( role name should be exact )
• user is having read only sav role

[ewalton]

This appears to have worked. I created a group and made the group the owner as you suggested. The users who are members of the group can now see tasks. However, the system stopped provisioning accounts once I made the group the owner. Is there a system account which also needs to be a group member in order for accounts to be provisioned? The endpoint is for Active Directory. 

Thank you in advance!

[rushikeshvartak]

for connected application owner should be admin user only.

[ewalton]

Thank you for your assistance with this!