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OOTB Box Connector is not working

JPMac
Regular Contributor
Regular Contributor

‎03/24/2024 05:49 PM

I am using the Box connector in OOTB to bring in three Entitlements: Groups/Folder/Files. However, I cannot import entitlement types other than Groups.

CUSTOM_CONFIG_JSON is set to:

{
"IMPORT_FILES_AND_FOLDERS": "YES",
"IMPORT_GROUPS": "YES"
}

I've also tried leaving CUSTOM_CONFIG_JSON blank from a previous forum, but that doesn't work either.

https://forums.saviynt.com/t5/identity-governance/folder-import-is-not-working-in-box-for-out-of-the...

How do I import Folder/Files?

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2 REPLIES 2

rushikeshvartak
All-Star
All-Star

‎03/24/2024 06:35 PM

Do you see any error in logs. Please share logs


Regards,
Rushikesh Vartak
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JPMac
Regular Contributor
Regular Contributor

‎03/24/2024 07:54 PM

@rushikeshvartak 

From Job Details

JPMac_0-1711335140918.png

JPMac_1-1711335153305.png

 

From Log

2024-03-25T11:50:35+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-Folders And File import are done
2024-03-25T11:50:33+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-fetching and storing all enterprise users
2024-03-25T11:50:33+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-calling https://api.box.com/2.0/users?marker=aWQtMQ%3D%3D&limit=1000&fields=id,created_at,modified_at,name,l...
2024-03-25T11:50:34+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-Time Taken to get the response : 0.312
2024-03-25T11:50:34+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-Time Taken to process userList size- 4 : 0.014
2024-03-25T11:50:34+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-calling https://api.box.com/2.0/users?marker=eyJ0eXBlIjoiaWQiLCJkaXIiOiJuZXh0IiwidGFpbCI6IjMyMjE2MjgxNTkxIn0...
2024-03-25T11:50:34+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-Time Taken to get the response : 0.314
2024-03-25T11:50:34+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-Time Taken to process userList size- 0 : 0.003
2024-03-25T11:50:34+09:00-ecm-worker-provisoning.BoxProvisioningService-quartzScheduler_Worker-2-b5x7s-DEBUG-Time Taken to getAllEnterpriseUsers : 0.643
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-isImportSuccess: true
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Entered markStatusBasedOnThreshold
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Inside markAccountStatus
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Start setActiveAccountStatus
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Setting Batch Size from config = 500
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-params.statusColumn value ::: customproperty2
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Query to get accounts to be active:
2024-03-25T11:50:34+09:00-ecm-worker--null-b5x7s--select a.id from Accounts a WHERE a.endpointkey = 10 and a.customproperty2 in ('active')
2024-03-25T11:50:34+09:00-ecm-worker--null-b5x7s--and (a.status not in ('1','SUSPENDED FROM IMPORT SERVICE','PROCESSING') or a.status is null)
2024-03-25T11:50:34+09:00-ecm-worker--null-b5x7s--and a.name not like '%Deleted on%' and a.jobid = 280424
2024-03-25T11:50:34+09:00-ecm-worker--null-b5x7s--
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-No of Account whose status needs to be made active: 0
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-End setActiveAccountStatus
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Start setInactiveAccountStatus
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Setting Batch Size from config = 500
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Entered getNonActiveAccountsToBeDisabled
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Start appendAdditionalCondition
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-End appendAdditionalCondition
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Query to get accounts to be inactive: select acc.id from Accounts acc WHERE acc.endpointkey = 10 and (acc.customproperty2 not in ('active') or acc.customproperty2 is null) and (acc.status not in ('SUSPENDED FROM IMPORT SERVICE','2','PROCESSING') or acc.status is null) and acc.name not like '%Deleted on%' and acc.jobid=280424 and (accounttype='user' or accounttype is null)
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-No of Account whose status needs to be made inactive: 0
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Size of inactive accounts list: 0
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-End setInactiveAccountStatus
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Entered isThresholdExceeded method
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Start appendAdditionalCondition
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-End appendAdditionalCondition
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-accountsToBeDeletedList qry: select new Map(acc.id as id, acc.status as status) FROM Accounts acc WHERE acc.endpointkey = 10 and acc.jobid <> 280424 and acc.jobid <> 0 and acc.jobid is not null and (acc.status <> 'PROCESSING' or acc.status is null) and acc.name not like '%-Deleted on-%' and (accounttype='user' or accounttype is null)
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-totalAccountsToBeDeleted: 0
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Exiting isThresholdExceeded method
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-ThresholdExceeded: false
2024-03-25T11:50:34+09:00-ecm-worker-services.ImportUtilityService-quartzScheduler_Worker-2-b5x7s-DEBUG-Start takeAccountsNotInImportAction: params - [jobID:280424, importType:full, statusAndThresholdJSONMap:[accountThresholdValue:100, correlateInactiveAccounts:true, inactivateAccountsNotInFile:false, statusColumn:customproperty2, activeStatus:[active], deleteLinks:true], endpoint:box, additionalCondition:and (accounttype='user' or accounttype is null), isApiSuccess:true, jobHistoryMap:[Job-Type:full, Import-Type:access, Existing-Folders:0, Existing-Files:0, Existing-Accounts:6, Accounts-Activated:0, Accounts-Inactivated:0], statusColumn:customproperty2, activeStatus:[active], inactiveStatus:null, deleteLinks:true, correlateInactiveAccounts:true, inactivateAccountsNotInFile:false, setReferenceAccountNull:null, lockedStatusColumn:null, lockedStatusMapping:null, inactiveAccountSet:[], actionableAccountsList:[]]

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