We are delighted to share our new EIC Delivery Methodology for efficiently managing Saviynt Implementations and delivering quick time to value. CLICK HERE.

Only one servicenow request created for multiple endpoints

Aniketk
New Contributor III
New Contributor III

Hello All,

We are working on 5.5 SP3 verison. We created service now connection using Rest API.

While submitting a request for one endpoint, it`s creating a request properly however, once we submit a request for multiple endpoints for a user. we get only one request number. (Expected is each endpoint should have a different request number from Service now as all endpoints have different assignment groups

below is the json we are using 

 

"httpParams": "{\"requested_by\":\"savyint\", \"requested_for\":\"${user.customproperty42}\", \"priority\":\"3\", \"assignment_group\":\"${endpoint.customproperty42}\",\"short_description\":\"${if(task.tasktype==1){'Add Access'}else if(task.tasktype==2){'Remove Access'}else if(task.tasktype==6){'Enable Account'}else if(task.tasktype==14){'Disable Account'}} to ${endpoint.endpointname} for the user ${task.accountName}\", \"description\":\"${if(task.tasktype==1){'Add Access'}else if(task.tasktype==2){'Remove Access'}else if(task.tasktype==6){'Enable Account'}else if(task.tasktype==14){'Disable Account'}} for Entitlements:${allEntitlementsValues},RequestID:${requestid}\"}",

Kindly assist.

 

Aniketk_0-1703601903418.png

 

5 REPLIES 5

rushikeshvartak
All-Star
All-Star

Does workflow is same for all apps if yes then it will create 1 request. saviynt creates request based on workflow not based on application


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Aniketk
New Contributor III
New Contributor III

We have service desk as a ticketing system. It generates different ticket for other endpoints.

Please check the below screenshot. all having same workflow

Aniketk_0-1703673011570.png

 

As mentioned earlier since security system is same and workflow is same it will create one request only


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hello Rushikesh,

I understand it will create one request. just wanted to understand if we can send multiple payloads from one request.

1st is snow screenshot which is creating same ticket, 2nd is service desk screenshot which is creating different tickets. in both cases, SS and workflow is same

 

As account is different 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.