Not able to request roles and entitlements for Inactive accounts from ARS

[Varshi_Balaji]

Hi Team,

We have a requirement to request roles, entitlements for Inactive accounts through ARS.

We have enabled the below option in global configuration.

After enabling this option we were able to see inactive accounts in ARS, but when we try to request any entitlements we were not able to.

Roles and entitlements will be visible for Active account but for inactive accounts it is not visible

Can we please get any help on this.

Regards,

Varshita

[Belwyn]

Hi @Varshi_Balaji 

Thank you for reaching out to us, 

Not being able to request entitlement for an inactive account is the right product behaviour. When it comes to the audit and compliance perspective allowing request entitlement for an inactive account defeats the IGA purpose. 

Hope this helpes,

Thanks & Regards, 

Belwyn.