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No update user showing in completed task

rahulyadav
New Contributor
New Contributor

Hello Everyone,

Update User is not showing in the completed task, Any advice as to what settings/config might have been missed to allow this action to take place would be appreciated. 

rahulyadav_1-1713192146364.png

Thank You!

 

3 REPLIES 3

naveenss
All-Star
All-Star

Hi @rahulyadav  the update user shall be shown only if the task is actioned upon manually by the user. May I know the use case here?

 

Regards,
Naveen Sakleshpur
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Raghu
All-Star
All-Star

Mentioned New account task don't have request Id in SS

1.it will create via birth right

2.via analytic report may be

it wont be show update user, may be some time based on provisioning job trigger and tries count done without proper response , it will move completed task with discountiee state. 


Thanks,
Raghu
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rushikeshvartak
All-Star
All-Star
  • If task is discontinued manually then Update User will be visible
  • If task is discontinued via WSRETRY Job then Update User will be blank.
  • If task is discontinued via Enhanced Query hen Update User will be blank

This is expected behavior.

As per screenshot I am assuming service Now is connected application hence its expected behaviour


Regards,
Rushikesh Vartak
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