New Account not getting manually provisioned

[Kaushik]

In Saviynt Stage environment, we have an EndPoint and Security System associated with a Connection having only Add & Remove access json. Instant provisioning is enabled. Provisioning Job also exists for that Security System.

When we raise request, both new Account and Add Access tasks gets created but provisioning does not happen. No comments are added against the tasks under Pending Tasks.

For same EndPoint in dev environment, new account gets created with status "Manually Provisioned".

Am I missing any configuration ?? I cannot find any difference in config between Stage & Dev Security System, EndPoint, Connection

[AmitM]

HI @Kaushik , if there are no comments in pending task and no no. of retries , most probably your wsretry job isn't picking the task.

Try to hard code the task key and see if that pics it.

In job advance config - at.taskey ='12'

Thanks,

Amit

If this answers your query, Please ACCEPT SOLUTION and give KUDOS.

[CR]

@Kaushik  After task completion only Manually Provisioned status will change.

[naveenss]

Hi @Kaushik in your staging environment, is the connection successful? Also. if you are manually triggering the wsretry job, are the tasks picked up?

[rushikeshvartak]

Validate below Pre-requisite

1.  Connection is successful
2. Automated Provisioning is enabled on security system level
3. Provisioning Threshold limit is not reached
4. Enable Additional logs in connection in ConfigJSON -{ "Showlogs" :"true"}

[Kaushik]

The provisioning tasks started working after I restarted all the services on Stage

[naveenss · Accepted solution]

Great to hear that the issue if fixed. Request you to close the thread.