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Can we use customaction from user update rule to change the password for inactive account

poonammhetre
New Contributor II
New Contributor II

Hi,

We have usecase where we need to change the password for inactive account using password sync plugin. We found that change password task wont get triggered when account is inactive. 

We were thinking to use the custom action from user update rule to achieve this usecase.  Forum posts related to the customaction suggests that customaction is used for user validation purpose. Can we use customaction to change the password for inactive accounts? We have noticed that we can change the password for inactive account using change password for others tile, In this case change password task gets generated even though account is inactive. Is there any way we can call saviynt class from customaction which is being used during change password for others tiles? 

Can anyone provides any guidence  on custom class implementation for this usecase? 

Thanks,

Poonam

2 REPLIES 2

rushikeshvartak
All-Star
All-Star

Tasks will not be created if account is inactive


Regards,
Rushikesh Vartak
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adarshk
Saviynt Employee
Saviynt Employee

Change Password is triggered only on Active Accounts.
Triggering it from User Update rule will not create Tasks on Inactive accounts.