Issue with workflow - partially approved request

[shivmano]

Hi Team - 

I have an application for which the security system is set as 'EntitlementsOnly' for create task action. This is working as expected but the problem is with the workflow for this security system.

The requirement is that if the entitlement request gets rejected, we need the complete request to be rejected.

But, instead when user submits a new account request with entitlement for this application, the new account part still goes for approval. Once the manager approves, then the entitlement validation condition kicks in and rejects the access request hence marking the request as partially approved. The manager approval is an unwanted effort in such cases 

We have the entitlement selection mandatory for this application and I am looking for a way to avoid the request from going for manager approval for account part while the actual entitlement check fails finally rejecting the request. 

Here is the workflow:

[CR]

you can use if else condition like below:

based on if condition true-> requets will go endpoint and then next level will pass custom assignment

if fail -> it will go manager approval , it is specific endpoint only

ref:

[shivmano]

@CR , on what basis are we checking AllAccessPass_check ? 

[NM]

Hi @shivmano , do you require manager approval for entitlement too? 

[shivmano]

@NM yes, we do need entitlement level approval too

[rushikeshvartak]

Skip Account level approval