Is Not Equal condition (!==null) is not working in JSON

[Saviynt_Savvy]

Hello all,

I need to check a condition in the JSON to mention the Ticket Subject. The condition is, if 'entitlement_valueKey!==null' then 'CERT -Remove Access'.

But in the log viewer, it is throwing the error as "Error in createNewServiceTicketcom.fasterxml.jackson.core.JsonParseException: Unrecognized token '$': was expecting ('true', 'false' or 'null')|"

When I remove the "!" in the JSON and pass it as "entitlement_valueKey==null", then it is creating the ticket in Freshservice.

Is there any other syntax to check the IS NOT NULL condition.

Thanks & Regards.
Saviynt_Savvy

[PremMahadikar]

Hi @Saviynt_Savvy ,

It should be != instead of !==

If this helps, please consider selecting Accept As Solution and hit Kudos

[Raghu]

@Saviynt_Savvy  try below

${if (task.entitlement_valuekey.entitlement_value!='' and task.entitlement_valuekey.entitlement_value!= null ) {'CERT -Remove Access'} else if(task.entitlement_valueKey.entitlement_value=='Belgium'){'[BE-140]'} else {''} }

[rushikeshvartak]

Instead of it always use string functions

'entitlement_valueKey.equalsIgnoreCase('AA')

[Manu269]

Try != null and !=''