Is it possible to have entitlement owners approve accesses requested from an application role?

[Sampsa]

Hi,

Is it possible to route the approval to individual entitlement owners instead of the role owners in an approval workflow when the user is requesting an application role?

Based on freshdesk documentation I tried using a custom assignment with query:

select userkey from users where userkey in (SELECT eo.userkey FROM entitlement_owners eo, ars_requests ar, request_access ra WHERE ar.REQUESTKEY= ra.REQUESTKEY and ar.requestkey=${ARSREQUEST.id} and eo.entitlement_valuekey=ra.accesskey and ra.accesstype = 2 and eo.rank = 1)

Also tried this with different access types and other variations but it only routes to the admin user and not the entitlement owners. Is this possible to achieve?

[rushikeshvartak]

Does your ask is approver should go to entitlement underline application role ?

[Sampsa]

Hi rushikeshvartak,

I'm not sure I understand your question, but the customer is asking if the approval can go to the entitlement owners when requesting an application role.

[rushikeshvartak]

yes it can go

[Sampsa]

How? I was unable to do so. Any "owner approval" will go to the role owners, not the entitlement owners.

[rushikeshvartak]

You need to write Customquery block under custom assignment block