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How to include entitlement risk in Workflow

Bhargavi3
New Contributor III
New Contributor III

Hi Team,

we have a requirement where if an entitlement risk is high it should go for two level approval if not it should go for one level approval. As of now we have one level approval manager workflow. Could someone help me how I can include entitlement risk in workflow where It will go for entitlement owners(we have four users) first and later manager approval based on risk.

Thanks,

Bhargavi Padaraju.

12 REPLIES 12

NM
Honored Contributor II
Honored Contributor II

Hi @Bhargavi3 ,

Add below in if else condition 

entitlement.risk >4

SumathiSomala
All-Star
All-Star

Bhargavi3
New Contributor III
New Contributor III

 Hi @SumathiSomala , Thanks for the response.

Yes, I refered and I am using in the same way. please find the WF which I am using and let me know If I missed anything.

Bhargavi3_0-1719316255362.png

 

Thanks,

Bhargavi Padaraju.

@Bhargavi3 Requested entitlement has medium risk?

Are you facing any issue here?

 

Regards,
Sumathi Somala

If this reply answered your question, please Accept As Solution and give Kudos.

Bhargavi3
New Contributor III
New Contributor III

Actually it is high. I changed the logic please check 

Bhargavi3_0-1719317366633.png

It is going to else condition (directly to manager approval only), as the requested role has high risk it is not checking if block.

Thanks.

Bhargavi Padaraju.

NM
Honored Contributor II
Honored Contributor II

@Bhargavi3 , hope you are using parallel workflow

Bhargavi3
New Contributor III
New Contributor III

@NM , I am using Serial WF.
 I tried with parallel WF did not loaded.Then I changed to Serial It triggered.

Thanks,

Bhargavi.

@Bhargavi3 try

(entitlement.risk eq '4') 

 

Regards,
Sumathi Somala

If this reply answered your question, please Accept As Solution and give Kudos.

Yes, tried this also but did not work.

Thanks,

Bhargavi.

entitlement variable only exposed in parallel workflow 

rushikeshvartak_0-1719373361664.png

entitlement.risk ge 3

 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

NM
Honored Contributor II
Honored Contributor II

@Bhargavi3 , can you check what error yoo get in logs when you try to use the condition in parallel workflow??

Bhargavi3
New Contributor III
New Contributor III

@rushikeshvartak @NM  Thanks for your inputs. It worked fine when I changed the serial type to parallel WF.

Thanks,

Bhargavi Padaraju.