For Vendor Users Birthright tasks not creating

[Raghu]

Hi Team,

We have a requirement when update Country need to update the Customer and required birth right task also  create.

Rule:

Created User update rule based on Country condition and S4S connection added update script for for customer update.

Script:

1. "update users u set u.customer=3 ,u.COMPANYNAME=3 where u.country='US' and u.employeetype='Employee' and u.USERKEY='${user.id}'",
2. "update users u set u.customer=2 ,u.COMPANYNAME=2 where u.country not in ('US') and u.employeetype='Employee' and u.USERKEY='${user.id}'",
3."update users u set u.customer=17, u.COMPANYNAME=17 where u.country in ('AU','NZ') and u.employeetype='Vendor' and u.USERKEY='${user.id}'",
4. "update users u set u.customer=9, u.COMPANYNAME=9 where u.country not in ('AU','NZ') and u.employeetype='Vendor' and u.USERKEY='${user.id}'"

Facing Issue:

1. When we update the Employee's users it Customer updating and required birthright task also creating

2.

a. When we update the Vendor's users it Customer updating and required birthright task also creating for Customer=9 only

b.When we update the Vendor's users it Country=AU/NZ updating Customer=17 but required birthright task's not creating.

Below Technical rule should trigger but it is not triggering.

Please can you help on above issue.

Thanks,

Raghu

[SumathiSomala]

@Raghu Did you enable the Birthright checkbox in technical rule?

2.Check in user's history tab whether the specific rule is getting triggered or not

[Raghu]

Thanks for Response @SumathiSomala .

It is enabled , and birth right task creating when we onboard the user also.

yes ,Update user rule was triggered, verified in User history.

[SumathiSomala]

@Raghu Is user active?

[Raghu]

Yes, Active user only we validating and requirement for Active users.

[SumathiSomala]

@Raghu In the screenshot, I have observed that you are assigning only entitlements/groups if the condition matches.

Does user have active account in specific endpoint to create add access tasks?

[Raghu]

if birth right task create , we have parent endpoint for all birth right tasks it will add there it self after provisioning.