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File based Users Import (SchemaUserJob) job run successfully but files are not processed

Satheesh
New Contributor
New Contributor

User import job is running as per the schedule and in the UI its showing successfully.

Satheesh_0-1706888951599.png

But when we go inside the job logs we see no records processed on the files. This is happen on intermittent, we could process the same file manually.  

Satheesh_1-1706889014102.png

Please suggest if we have fix for this, also advice if we can create query to capture the job logs.

8 REPLIES 8

sudeshjaiswal
Saviynt Employee
Saviynt Employee

Hello @Satheesh,

Could you please check and confirm if the file is sent to the correct directory i.e.  /opt/sharedappdrive/saviynt/Import/Datafiles/  for the job to pick the file.

Thanks.

Yes, we are receiving file in the Datafiles folder and after the job complete it get moved to Success folder as well. But data in the file is not processed/updated

rushikeshvartak
All-Star
All-Star

Did you specfied schemauser as FILENAME in sav file (prefix)

https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter03-User-Management/Uploading...


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

schemauser is specified as Filename in the SAV file. We receive same naming format files every 2 hours, we see this issue intermittently. 

It seems file comes late and job execute first


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

sudeshjaiswal
Saviynt Employee
Saviynt Employee

Hello @Satheesh,

You need the check the timing of the file recieved and schedule the job accordingly.

Thanks.

Manu269
All-Star
All-Star

We had similar issue and later identified was due to file availbility at the location.

Make sure to validate the job frequency please.

Regards
Manish Kumar
If the response answered your query, please Accept As Solution and Kudos
.

Satheesh
New Contributor
New Contributor

When we are not receiving the files we do get error "Error Data File Not found for any Schema File for
SchemaUserJob". 

Even in the attached screenshot job details you can see we received file and its moved to Success as well.

Satheesh_0-1707311987287.png