Emails are not triggering

[Saviynt_learner]

Usecase: Trigger emails when remove account task is completed for specific endpoint.

Current setup: We have added  a email template endpoint level, and hardcoded email IDs. Still if tasks completed emails are not triggering. Is there any other things we need to setup except this?.

if we use same template for other purpose its triggering email(of course there is no dynamic value set in template , so this template is not the issue here.)

What might be the fix for this??

[pmahalle]

@Saviynt_learner , Since you mentioned same email template is working for other purpose then SMTP configuration is correct. Can you provide the screenshot of email template here.

[Saviynt_learner]

It have my email id, And body and subject  as test email. Its not dynamic, so I dont think ss is required here. 

[smitg]

Hi @Saviynt_learner ,

Is this happening for connected application or disconnected application? How the remove account task is triggered via rules or workflow?

Thanks,
Smitha

[Saviynt_learner]

By using actionable analytics we are triggering task.

[smitg]

Try enabling the below config in Global configuration > tasks

[Saviynt_learner]

Thanks for the response. It's already enabled.

[pmahalle]

@Saviynt_learner share the email template screenshot and logs.