Email Generation Rule not triggering on new user import

[cdavis2]

I am setting up an Email Generation Rule and and I have it setup as yes to generate on our import job. However I noticed for brand new users emails are not being generated. I verified that the rule I created works but doesn't seem like its getting triggered. Does anybody have any idea on what else should be looked at? 

[rushikeshvartak]

Can you confirm import configs and connectors type

[cdavis2]

Connector Type is Workday and here are my import configs:

{
"ImportType": "RAAS",
"ResponsePath": "wd:Report_Data.wd:Report_Entry",
"ImportMapping": {
"USERNAME": "wd:User_Name~#~string",
"FIRSTNAME": "wd:Legal_Name_-_First_Name~#~string",
"MIDDLENAME": "wd:Legal_Name_-_Middle_Name~#~string",
"LASTNAME": "wd:Legal_Name_-_Last_Name~#~string",
"CITY": "wd:Work_City~#~string",
"STATE": "wd:Work_State~#~string",
"LOCATIONDESC" : "wd:Work_Address_Line_2~#~string",
"REGIONCODE" : "wd:Work_Zip_Code~#~string",
"STREET": "wd:Work_Address_Line_1~#~string",
"DISPLAYNAME": "wd:Preferred_Name_in_General_Display_Format.wd:Descriptor~#~string",
"DEPARTMENT": "wd:Home_Dept_Cost_Center.wd:Descriptor~#~string",
"LOCATION": "wd:Work_State~#~string",
"JOBCODE":"wd:CF-_LVAO_Job_Code~#~string",
"JOBCODEDESC" : "wd:Business_Unit_Sup_Org.wd:Descriptor~#~string",
"TITLE": "wd:JobTitle~#~string",
"EMPLOYEEID": "wd:Employee_ID~#~string",
"EMPLOYEETYPE": "wd:Employee_Type.wd:Descriptor~#~string",
"SECONDARYPHONE": "wd:Mobile_Phone_Number~#~string",
"STATUSKEY": "wd:Employee_Status~#~string",
"MANAGER": "wd:Manager_Employee_ID~#~string",
"COSTCENTER": "wd:Home_Dept_Cost_Center.wd:Descriptor~#~string",
"COUNTRY": "wd:Work_Country.wd:Descriptor~#~string",
"CUSTOMPROPERTY1": "wd:Manager_Name~#~string",
"CUSTOMPROPERTY2": "wd:Manager_Employee_ID~#~string",
"STARTDATE": "wd:Hire_Date~#~string",
"CUSTOMPROPERTY4": "wd:Contingent_Worker.wd:Descriptor~#~string",
"ENDDATE": "wd:Termination_Date~#~string",
"CUSTOMPROPERTY6": "wd:Management_Level.wd:Descriptor~#~string",
"CUSTOMPROPERTY7": "wd:Work_Country.wd:ID[2].content~#~string",
"CUSTOMPROPERTY8": "wd:Work_Country.wd:ID[3].content~#~string",
"CUSTOMPROPERTY10": "wd:Work_Country.wd:ID[1].content~#~string",
"CUSTOMPROPERTY16": "wd:Employee_Status~#~string"
}
}

[rushikeshvartak]

Job configuration 

[cdavis2]

Ok so I see what my issue is the users that are not triggering is due to the fact they where created prior to the email generation rule was created. Which leads me to ask how do I force an email generation on existing users? I tried using the user update rule and selected generate user email but that is not working. 

[rushikeshvartak]

Create new temp rule update any custom property and generate email 

[cdavis2]

I tried that and it did not do anything. I chose custom property 65 is updated. Action is to generate user email. No email was generated not sure if there is additional configurations that must be made in order for this to work. 

[rushikeshvartak]

share rule config. Did you kept action as when user is updated from UI/ import and perform ssme action

[Manu269 · Accepted solution]

@cdavis2 we had a similar ask and we implemented as below :

1. We are updating the user cp value with a static string

2. Created a sample user update rule (make sure email generation rule is configured in global config) as below