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03/29/2024 02:51 AM
Hi
We have enabled SSO in Saviynt's test environment but by mistake marked all the user records to "Inactive" which has blocked login for whole team. Is there a way to solve this issue? we have already raised a support ticket for this but must have some workaround as we have admin credentials to login if possible.
Regards
Gaurav
Solved! Go to Solution.
03/29/2024 06:03 AM
You need to raise support P1 ticket and they can resolve the issue
03/29/2024 08:34 AM
Whats i have raised is a sev-2 ticket (#INC-2024143). Not sure how to raise P1 ticket. can you please guide or what i have raised will also do the job quickly? thanks for quick revert.
03/29/2024 09:52 AM
Reach out to CSM
04/02/2024 02:42 AM
Job was done based on a sev-2 ticket to support team.