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Unable to login in Saviynt non-prod environment because of bulk status update of Users to "Inactive"

GauravJain
Regular Contributor
Regular Contributor

Hi 

We have enabled SSO in Saviynt's test environment but by mistake marked all the user records to "Inactive" which has blocked login for whole team. Is there a way to solve this issue? we have already raised a support ticket for this but must have some workaround as we have admin credentials to login if possible.

Regards

Gaurav

 

4 REPLIES 4

rushikeshvartak
All-Star
All-Star

You need to raise support P1 ticket and they can resolve the issue


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Whats i have raised is a sev-2 ticket (#INC-2024143). Not sure how to raise P1 ticket. can you please guide or what i have raised will also do the job quickly? thanks for quick revert.

Reach out to CSM


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

GauravJain
Regular Contributor
Regular Contributor

Job was done based on a sev-2 ticket to support team.