Duplicate New account tasks are creating for ServiceNow based application

[SreekanthY]

We have a issue, user is having inactive(Manually Suspended) account with email id  in ServiceNow Based application. When user raise a add access request for inactive(Manually Suspended) account it create new account request with another id.

We configure Account name rule with email id and we enabled "Disable New Account Request if Account Already Exists" in endpoint.

Is there any way to prevent creating new account request if user already have inactive account?

[Saathvik]

@SreekanthY : Make sure that in Account Name rule of respective endpoint you have selected Check Unique Account has Inactive status selected along with Active or any other status you might have chosen. If you see ALL by default I would suggest to remove it and select required status which you want to check for uniqueness and make sure Inactive status is one of it.

[SreekanthY]

Hi Saathvik,

I have tried with all the values which are related to Inactive. No use, Same add account request is created.

Regards
SreekanthY

[rushikeshvartak]

• How request is getting created ? via SNOW App or Saviynt

[SreekanthY]

Hi Rushikeshvarthak,

Request is created through Saviynt (ARS)

Regards

SreekanthY

[rushikeshvartak]

Is it disconnected application?

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .

[SreekanthY]

Hi Rushikesh,

It is disconnected(SNOW based) application.

Our requirement is we need to allow the user to raise the enable account request for both manually suspended and inactive accounts, for these accounts must be shown in ARS.

But we don't want to allow the user to raise add access request. For the accounts which are either manually suspended or inactive.

Is it possible to restrict the user from raising the add access request for manually suspended or inactive accounts ?
PFA for screenshot. 

[rushikeshvartak]

Yes you can create dynamic attribute and keep mandatory and restrict user from proceeding to next button by showing message account is inactive please raise enable account request