Duplicate Email notification for Access Approval

[Jacky]

Hi Team,

We've created a workflow for Access Approval.

Everything is working fine, except that it sends out a duplicated email for the "Notification Email Template" (Requestor). 

We have only configured the 'To' field with ${requestor.email} and blank for the 'cc' field.

This duplicate email doesn't happen with the Approver email or the Reminder email notification.

Please review and advise.

Regards,

Jacky

[rushikeshvartak]

Share wf snippet

[Jacky]

Hi Rushikesh,

Please see attachment.

Regards,

Jacky

[rushikeshvartak]

How frequent is email job is scheduled. There is no issue with workflow.  

[Jacky]

The email job is scheduled for every 3 mins in Dev and 5 mins in the Production environment.

[rushikeshvartak]

This is issue. whenever there many emails is queue and queue is not completed some emails taken again. change schedule to 15 minutes and check

[Jacky]

Hi Rushikesh,

I've changed the scheduled to 15 mins. However, I am still receiving duplicated email that is two mins apart. 

Please advise if there is anything else that we can try.

Regards,

Jacky

[rushikeshvartak]

Can you share logs

[chandu_k09]

Hi All,

Was there any resolution on this forum post? 

Even I am facing a duplicate issue after changing the TO: field to the code below

TO: <% if (user?.email.contains('_converted')) print "" else print "${manager?.email}"%>

Before this new code, it was TO: ${manager?.email} and it did not create any duplicates. 

This email is triggered by a user update run, and I can confirm it was run only once. The emails are both sent at the same time.  There are no CC, or BCC values. 

Regards,

Chandu

[rushikeshvartak]

what was email of user 

[chandu_k09]

It is sent to a manager when a user is terminated. So far each manager has been getting the duplicate so it is happening to not just one user. 

[CR]

1.some time syntax issue also will get mails like without cc/bcc.

2.already exiting mail in queue ,some time syntax  issue it will hold and when passed working syntax it will sent mails presnt one  and last thread mail also (i have experienced this issue )

3. try without '?' if still issue check logs may it will thrw unsupported syntax and share logs

<% if (user.email.contains('_converted')) print "" else print "${manager.email}"%>

[chandu_k09]

Thanks Raghu, ok I will test this and update here. 

[rushikeshvartak]

Change email job frequency