Delegation not working post creating Delegation

[rituparna_pwc]

Hello,

We have created Delegation from Create Delegates in Home Screen for a time period. 

In the delegate time period, requests assigned to original assignee are not getting delegated to the delegate user from Parent user. Anyone has faced this issue?

[Manu269]

@rituparna_pwc can you check the delegation status by navigating to Manage Delegate page.

Are you using anydefine delegate query in global configuration?

[rituparna_pwc]

@Manu269 

Manage delegate page

Define delegate query is blank

[SumathiSomala]

@rituparna_pwc  Does delegate user has required  SAV role permissions to view/approve the request?

Refer this

Managing Delegates (saviyntcloud.com)

[rituparna_pwc]

@SumathiSomala , yes they have access via SAV Role. 

[SumathiSomala]

@rituparna_pwc Both parent and delegate users active?

[rituparna_pwc]

Yes

[Dhiraj_Yadav_1]

Hi @rituparna_pwc ,

I am also facing a same issue. were you able to find the root cause and solution for the same.

Thanks

[rituparna_pwc]

@Dhiraj_Yadav_1 , it is taking 20-30 min to reflect.. create delegate and wait for an hour and see

[rushikeshvartak]

You need to run microservices job to reflect the changes 

[Dhiraj_Yadav_1]

Hi @rushikeshvartak ,

Is there any configuration to create a custom microservices trigger and reflect delegate creations quickly?

[rushikeshvartak]

No you can schedule microservice job 

[Dhiraj_Yadav_1]

Hi Rushikesh,

Thanks for the response,

I tried searching details regarding Microservice job on Docs but didnt get enough to use it for delegate functionality:

It asks to fill these details while creating a trigger, could you please help me with this config or just point us to relevent docs page.

Thanks,

Dhiraj

[rushikeshvartak]

Microservice Jobs are by default created in system.

Please microservice config once from admin - Settings - microservices