Create a ticket when the attestation is revoked

[Ash_saviynt]

When I try to set up create ticket with attestation revocation, I have configured both basic and oauth2 rest configurations, created a revocation task, and ran the Provisioning Job (WSRETRYJOB)task and it fails with the error 'Ticket Number. Response: null'

connection setting:

CreateTicketJSON:

{

"call": [{

"name": "call1",

"connection": "userAuth",

"url": "https://servicedeskxxxx",

"httpMethod": "POST",

"httpParams": "{\"shortDescription\": \"saviyant testing new 20\",\"description\": \"Testingnew20\", \"application\": \"WMP\",\"userUID\": \"1006xxxx\"}",

"httpHeaders": {

"Authorization": "${accessToken}"},

"httpContentType": "application/json",

"successResponses": {

"statusCode": [

200,

201

]

}

}]

}

end pointsettings:  Service Desk Connection added connection details

error:

Error in getting Ticket Number. Response: null

Tried adding same json as

RemoveAccessJSON:

end pointsettings:  Provisioning Connection Connection added connection details

task completed no error message

As I tested in Postman, I received a 200 OK response status and no ticketid for basic authentication and ticket for outh2 rest call

[SB]

Can you update ConfigJSON param in the REST connection with value {"showLogs":true}.
This will enable additional logging and may help to identify the cause.

Run the prov job and check the error you are getting in logs. if it is an auth error or a different one. You will also be able to see the payload being sent from Saviynt and the actual response you receive from target app.