Connector || Arcus checkmarx || Disable account giving 500 error

[Shilpa_B]

Hi Team,

We are trying to disable the account , The API is working from postman but from Saviynt we are getting Error code 500

DisableAccountJSON

{
"call": [
{
"name": "DisableAccount",
"connection": "acctAuth",
"showResponse" :true,
"url": "https://${connection.hosturl}/CxRestAPI/auth/Users/51",
"httpMethod": "PUT",
"httpParams":"{\"firstName\":\"Rushikesh\",\"lastName\":\"xxxxx\",\"email\":\"Rushikesh.xxxxx@removed.com\",\"teamIds\": \"[1]\", \"localeId\": \"1\",\"active\":\"true\"}",
"httpHeaders": {
"Authorization": "${access_token}",
"accept": "*/*",
"Content-Type": "application/json-patch+json"

},
"httpContentType": "application/json-patch+json",
"successResponses": {
"statusCode": [
200,
204
]
}
}
]
}

Logs:

Webservice API Response: [headers:[Date: Tue, 07 Nov 2023 06:00:33 GMT, Content-Type: application/json; charset=utf-8, Transfer-Encoding: chunked, Connection: keep-alive, Set-Cookie=******/6+8MfP3KILOND9bKVive2dhVmLvhqSu7BF+1ZNZ1kRVmt/52RYw1NrvQ8W/YIolgzOCGVBq1ZFTkUfkvqOlJ3hajX56UIyY3lBoolYVgov50WzksOHGaO89; Expires=Tue, 14 Nov 2023 06:00:33 GMT; Path=/, Set-Cookie=******/6+8MfP3KILOND9bKVive2dhVmLvhqSu7BF+1ZNZ1kRVmt/52RYw1NrvQ8W/YIolgzOCGVBq1ZFTkUfkvqOlJ3hajX56UIyY3lBoolYVgov50WzksOHGaO89; Expires=Tue, 14 Nov 2023 06:00:33 GMT; Path=/; SameSite=None; Secure, Cache-Control: no-store, no-cache, Server: Kestrel, X-Frame-Options: sameorigin, Referrer-Policy: strict-origin], responseText:{\"Message\":\"General error occurred. Please contact the system administrator.\"}, cookies:[AWSALB=li8y/6+8MfP3KILOND9bKVive2dhVmLvhqSu7BF+1ZNZ1kRVmt/52RYw1NrvQ8W/YIolgzOCGVBq1ZFTkUfkvqOlJ3hajX56UIyY3lBoolYVgov50WzksOHGaO89; Expires=Tue, 14 Nov 2023 06:00:33 GMT; Path=/, AWSALBCORS=li8y/6+8MfP3KILOND9bKVive2dhVmLvhqSu7BF+1ZNZ1kRVmt/52RYw1NrvQ8W/YIolgzOCGVBq1ZFTkUfkvqOlJ3hajX56UIyY3lBoolYVgov50WzksOHGaO89; Expires=Tue, 14 Nov 2023 06:00:33 GMT; Path=/; SameSite=None; Secure], statusCode:500]

Please help to resolve

Thanks,

Shilpa

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[SumathiSomala]

@Shilpa_B Are you able to disable the account in postman ?if yes please share the headers and response scree shot

Also check the highlighted fields in JSON

to disable the account "active\":\"false\"

{
"call": [
{
"name": "call1",
"connection": "acctAuth",
"showResponse" :true,
"url": "https://${connection.hosturl}/CxRestAPI/auth/Users/51",
"httpMethod": "PUT",
"httpParams":"{\"firstName\":\"Rushikesh\",\"lastName\":\"xxxxx\",\"email\":\"Rushikesh.xxxxx@removed.com\",\"teamIds\": \"[1]\", \"localeId\": \"1\",\"active\":\"true\"}",
"httpHeaders": {
"Authorization": "${access_token}",
"accept": "*/*",
"Content-Type": "application/json-patch+json"

},
"httpContentType": "application/json-patch+json",
"successResponses": {
"statusCode": [
200,
204
]
}
}
]
}

[Shilpa_B]

Hi @SumathiSomala,

Yes I am able to disable account from postman.

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[rushikeshvartak · Accepted solution]

Connection JSON was not generating token 

fixed httpHeaders in connectionJSON resolved the issue.