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11/21/2023 07:05 AM
Hi,
We are using saviynt as the authoritative source for our contractors and have noticed that we cannot cancel or correct a Joiner / Mover / Leaver ("Create User" or "User Update Forms") request once it is approved.
is this something that can be achieved? if not, is this on the roadmap?
Thanks.
11/21/2023 09:37 AM
@Hayate_A : Is there a use case that you won't to be able to handle using user update form if you need to make any changes after the approval? I am just trying to understand the use case
11/21/2023 11:07 AM
Yes - here are a couple of examples:
This applies for cancellation and correction. If a request is raised and approved there is no way to stop it or cancel it for the line manager without for asking for the admin to get involved.
Correction and cancellation of event is very frequent so this needs to be an out of the box feature.
11/21/2023 03:34 PM
#1 once request is approved and user is created , you can’t modify request this is expected. Here you can raise idea ticket to create user once start date is near for user similar like entitlement/ role which are timebound.
#2 you can resubmit leaver request to update latest leaver date.
currently once request is submitted you can’t modify ( please raise enhancement ticket on ideas portal)
11/22/2023 12:56 AM
RE Point #2 - Saviynt will not let you raise a new leaver request if one is already open against a user.